23andMe Ancestry Service - DNA Test Kit with Personalized Genetic Reports Including Ancestry Composition with 2500+ Geographic Regions, Family Tree, DNA Relative Finder and Trait Reports
23andMe Ancestry Service - DNA Test Kit with Personalized Genetic Reports Including Ancestry Composition with 2500+ Geographic Regions, Family Tree, DNA Relative Finder and Trait Reports
- Brand: 23andMe
- Productgroup: Health and Beauty
- Mpn: ANC
- Size: 1 Count (Pack of 1)
- Color: Multi
- Manufacturer: 23andMe
- Model: Ancestry
- WHAT YOU GET: At-home DNA test kit with access to 80+ personalized reports. Our innovative ancestry composition estimates your ancestry to the 0.1% across 2500+ geographic regions. Learn when your most recent ancestors from each population lived. Opt in to find DNA relatives and automatically build your family tree. Find out what makes you unique with personalized traits reports.
- ANCESTRY FEATURES: Dig deeper into your ancestry with the most comprehensive ancestry breakdown. Go back in time with the Ancestry Timeline to gain a clearer picture of where your ancestors lived and when they lived there. Discover your family origins with the Haplogroup feature. Opt-in to DNA Relative Finder to discover and connect with people who share your DNA. The automatic Family Tree feature makes it easy to see your DNA relationships.
- TRAIT REPORTS: Do you have freckles, a taste aversion to cilantro, perfect musical pitch, prefer sweet or salty, have a fear of heights, or get more mosquito bites than others? See what your DNA might have to say about these traits and others from 30+ reports that uncover how your genes make you unique.
- SIMPLE & EASY: DNA-based ancestry test in 3 simple steps, all from home. No blood, no needles. Our at-home saliva collection kit is all you need to send your DNA to the lab. We have made the process as simple as possible. Spit in the provided tube, register your kit using the barcode, and return the saliva sample back to our lab in the pre-paid package. Get results back in 4-5 weeks. Upgrade to our essential Health + Ancestry Service at anytime from your account.
- PRIVATE AND PROTECTED: Know that you are in control of your DNA. Discovery should never come at the expense of privacy. Your data is encrypted, protected, and under your control. You decide what you want to learn and what you want to share. Subject to 23andMe’s Terms of Service at 23andme. com/tos and Privacy Statement at 23andme. com/about/privacy.
Shipping Overview:
• Free Shipping: We offer free shipping on most orders within the U.S. Certain items may require a shipping fee due to size or handling needs.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. The average transit time is 3-7 business days.
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs: Customers are responsible for return shipping costs.
-
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Defective Products: Return labels are provided for defective items.
-
Non-Defective Returns: Customers are responsible for obtaining their return shipping label.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 636-312-5925
-
Email: cs@everymarket.com
- WHAT YOU GET: At-home DNA test kit with access to 80+ personalized reports. Our innovative ancestry composition estimates your ancestry to the 0.1% across 2500+ geographic regions. Learn when your most recent ancestors from each population lived. Opt in to find DNA relatives and automatically build your family tree. Find out what makes you unique with personalized traits reports.
- ANCESTRY FEATURES: Dig deeper into your ancestry with the most comprehensive ancestry breakdown. Go back in time with the Ancestry Timeline to gain a clearer picture of where your ancestors lived and when they lived there. Discover your family origins with the Haplogroup feature. Opt-in to DNA Relative Finder to discover and connect with people who share your DNA. The automatic Family Tree feature makes it easy to see your DNA relationships.
- TRAIT REPORTS: Do you have freckles, a taste aversion to cilantro, perfect musical pitch, prefer sweet or salty, have a fear of heights, or get more mosquito bites than others? See what your DNA might have to say about these traits and others from 30+ reports that uncover how your genes make you unique.
- SIMPLE & EASY: DNA-based ancestry test in 3 simple steps, all from home. No blood, no needles. Our at-home saliva collection kit is all you need to send your DNA to the lab. We have made the process as simple as possible. Spit in the provided tube, register your kit using the barcode, and return the saliva sample back to our lab in the pre-paid package. Get results back in 4-5 weeks. Upgrade to our essential Health + Ancestry Service at anytime from your account.
- PRIVATE AND PROTECTED: Know that you are in control of your DNA. Discovery should never come at the expense of privacy. Your data is encrypted, protected, and under your control. You decide what you want to learn and what you want to share. Subject to 23andMe’s Terms of Service at 23andme. com/tos and Privacy Statement at 23andme. com/about/privacy.
Shipping Overview:
• Free Shipping: We offer free shipping on most orders within the U.S. Certain items may require a shipping fee due to size or handling needs.
• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment.
• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. The average transit time is 3-7 business days.
• International Shipping: Currently, we only ship within the USA.
• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.
Shipping Delays:
Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.
Shipping Options:
-
Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.
-
Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.
-
Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.
-
Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.
Delivery Details:
-
Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.
-
Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.
-
Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.
Shipping Confirmation:
You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.
Order Modifications:
If you need to cancel or modify your order, please contact our customer support immediately.
Issues with Delivery:
If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.
Customer Support:
Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.
Return & Refund Policy Overview
Please review our return and refund policies below to ensure a smooth transaction process.
Return Policy
-
Duration: You have 30 days from receiving your item to initiate a return.
-
Condition: Items must be unworn, unwashed, with original tags and packaging intact.
-
Shipping Costs: Customers are responsible for return shipping costs.
-
Packaging: Ensure returned items are well-packaged to avoid damage during transit.
-
Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.
-
Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.
How to Return
-
Method: Returns must be sent back by mail to the address provided in the return instructions.
Return Label
-
Defective Products: Return labels are provided for defective items.
-
Non-Defective Returns: Customers are responsible for obtaining their return shipping label.
Product Conditions for Return
-
Eligible Products: Returns are only accepted for items in new condition.
Nonreturnable Items
Certain items are not eligible for return:
-
Electronic devices after 30 days (e.g., computers, laptops, Kindles)
-
Gift cards, prepaid game cards
-
Perishable goods, live insects, some jewelry, some health and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Policy
-
Window: Eligible products may be returned within 30 days of delivery for a refund.
-
Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.
-
Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.
Claims
Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.
Exchange Policy
For the quickest service, return your original item and place a new order for the desired product once your return is accepted.
Return Address
EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366
Customer Support
Available 24/7 for any questions or assistance needed:
-
Phone: +1 636-312-5925
-
Email: cs@everymarket.com
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