全国县级医院系列实用手册·医患沟通手册

Brand: 人民卫生出版社    Sold By: EM China
全国县级医院系列实用手册·医患沟通手册

全国县级医院系列实用手册·医患沟通手册

Brand: 人民卫生出版社 Sold By: EM China
$37.14 In Stock
Item can be returned in its original condition for a full refund or replacement within 30 days of receipt.
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December2024
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December2024
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全国县级医院系列实用手册·医患沟通手册

全国县级医院系列实用手册·医患沟通手册

$37.14

内容简介　　郭启勇、任国胜主编的这本《医患沟通手册》以“医患沟通”为主要内容，分学科、分情况探讨如何在医疗工作中提高医务人员与患者及其家属的沟通水平，如何通过有效的医患沟通增进医患之间的信任和了解，减少不必要的误会和疑虑，减少医患纠纷，促进医患关系的和谐。                                 
Product Details

内容简介
　　郭启勇、任国胜主编的这本《医患沟通手册》以“医患沟通”为主要内容，分学科、分情况探讨如何在医疗工作中提高医务人员与患者及其家属的沟通水平，如何通过有效的医患沟通增进医患之间的信任和了解，减少不必要的误会和疑虑，减少医患纠纷，促进医患关系的和谐。                                 
目　　录
章  总论
  节  医患关系
    一、医患关系概述
    二、医患关系的性质
    三、医患关系的特点
    四、医患关系现状
    五、医患关系的发展趋势
    六、如何构建和谐医患关系
  第二节  人际沟通
    一、人际沟通概述
    二、人际沟通分类
    三、人际沟通内涵
    四、人际沟通基本原则
    五、影响人际沟通的因素
    六、人际沟通的障碍
    七、人际沟通技巧
  第三节  医患沟通
    一、医患沟通概述
    二、医患沟通重要性
    三、医患沟通内涵
    四、医患沟通内容
    五、医患沟通技巧
    六、医患沟通原则
    七、医患沟通制度
  第四节  医患纠纷中的医患沟通
第二章  门诊医患沟通
  节  门诊工作特点
    一、门诊医疗工作的特点
    二、门诊患者的特点
    三、门诊工作潜在的风险
第二节  接诊环节沟通
    一、接诊环节沟通的意义
    二、接诊环节沟通的内容
    三、案例分析
  第三节  检查环节沟通
    一、检查环节沟通的意义
    二、检查环节沟通的内容
    三、案例分析
  第四节  治疗环节沟通
    一、治疗环节沟通的意义
    二、治疗环节沟通的内容
    三、案例分析
  第五节  费用环节沟通
    一、费用环节沟通的意义
    二、费用环节沟通的内容
    三、案例分析
第三章  急诊医患沟通
  节  急诊的工作特点
    一、概述
    二、急诊医学特点
    三、急诊工作特点
    四、急诊患者特点
    五、急诊患者心理特点
    六、影响急诊医患关系的主要因素
  第二节  接诊环节沟通
    一、一般情况介绍和沟通
    二、院前接诊环节沟通
    三、急诊医生接诊环节沟通
    ……
第四章  内科医患沟通
第五章  外科医患沟通
第六章  妇产科医患沟通
第七章  儿科医患沟通
第八章  特殊疾病患者及家属的医患沟通
第九章  知情同意方面的医患沟通
第十章  特殊检查、特殊治疗的医患沟通
第十一章  特殊状态下的医患沟通
第十二章  医疗实践中的多方沟通
第十三章  情景训练
参考文献
索引

Shipping Overview: 

• Shipping: Standard Domestic Shipping within the United States charges USD 4.99. Standard International Shipping from United Kingdom, Germany and Japan to the United States charges 14.99. 

• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment. 

• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. The average transit time is 3-7 business days. 

• International Shipping: Currently, we only ship within the USA. 

• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.

Shipping Delays: 

Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.

Shipping Options:

  • Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.

  • Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.

  • Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.

  • Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.

Delivery Details:

  • Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.

  • Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.

  • Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.

Shipping Confirmation:

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.

Order Modifications:

If you need to cancel or modify your order, please contact our customer support immediately.

Issues with Delivery:

If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.

Customer Support:

Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.

Return & Refund Policy Overview

Please review our return and refund policies below to ensure a smooth transaction process.

Return Policy

  • Duration: You have 30 days from receiving your item to initiate a return.

  • Condition: Items must be unworn, unwashed, with original tags and packaging intact.

  • Shipping Costs: Customers are responsible for return shipping costs.

  • Packaging: Ensure returned items are well-packaged to avoid damage during transit.

  • Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.

  • Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.

How to Return

  • Method: Returns must be sent back by mail to the address provided in the return instructions.

Return Label

  • Defective Products: Return labels are provided for defective items.

  • Non-Defective Returns: Customers are responsible for obtaining their return shipping label.

Product Conditions for Return

  • Eligible Products: Returns are only accepted for items in new condition.

Nonreturnable Items

Certain items are not eligible for return:

  • Electronic devices after 30 days (e.g., computers, laptops, Kindles)

  • Gift cards, prepaid game cards

  • Perishable goods, live insects, some jewelry, some health and personal care items

  • Customized or personalized products

  • Items with special shipping restrictions

Refund Policy

  • Window: Eligible products may be returned within 30 days of delivery for a refund.

  • Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.

  • Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.

Claims

Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.

Exchange Policy

For the quickest service, return your original item and place a new order for the desired product once your return is accepted.

Return Address

EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366

Customer Support

Available 24/7 for any questions or assistance needed:

  • Phone: +1 636-312-5925

  • Email: cs@everymarket.com

 

内容简介
　　郭启勇、任国胜主编的这本《医患沟通手册》以“医患沟通”为主要内容，分学科、分情况探讨如何在医疗工作中提高医务人员与患者及其家属的沟通水平，如何通过有效的医患沟通增进医患之间的信任和了解，减少不必要的误会和疑虑，减少医患纠纷，促进医患关系的和谐。                                 
目　　录
章  总论
  节  医患关系
    一、医患关系概述
    二、医患关系的性质
    三、医患关系的特点
    四、医患关系现状
    五、医患关系的发展趋势
    六、如何构建和谐医患关系
  第二节  人际沟通
    一、人际沟通概述
    二、人际沟通分类
    三、人际沟通内涵
    四、人际沟通基本原则
    五、影响人际沟通的因素
    六、人际沟通的障碍
    七、人际沟通技巧
  第三节  医患沟通
    一、医患沟通概述
    二、医患沟通重要性
    三、医患沟通内涵
    四、医患沟通内容
    五、医患沟通技巧
    六、医患沟通原则
    七、医患沟通制度
  第四节  医患纠纷中的医患沟通
第二章  门诊医患沟通
  节  门诊工作特点
    一、门诊医疗工作的特点
    二、门诊患者的特点
    三、门诊工作潜在的风险
第二节  接诊环节沟通
    一、接诊环节沟通的意义
    二、接诊环节沟通的内容
    三、案例分析
  第三节  检查环节沟通
    一、检查环节沟通的意义
    二、检查环节沟通的内容
    三、案例分析
  第四节  治疗环节沟通
    一、治疗环节沟通的意义
    二、治疗环节沟通的内容
    三、案例分析
  第五节  费用环节沟通
    一、费用环节沟通的意义
    二、费用环节沟通的内容
    三、案例分析
第三章  急诊医患沟通
  节  急诊的工作特点
    一、概述
    二、急诊医学特点
    三、急诊工作特点
    四、急诊患者特点
    五、急诊患者心理特点
    六、影响急诊医患关系的主要因素
  第二节  接诊环节沟通
    一、一般情况介绍和沟通
    二、院前接诊环节沟通
    三、急诊医生接诊环节沟通
    ……
第四章  内科医患沟通
第五章  外科医患沟通
第六章  妇产科医患沟通
第七章  儿科医患沟通
第八章  特殊疾病患者及家属的医患沟通
第九章  知情同意方面的医患沟通
第十章  特殊检查、特殊治疗的医患沟通
第十一章  特殊状态下的医患沟通
第十二章  医疗实践中的多方沟通
第十三章  情景训练
参考文献
索引

Shipping Overview: 

• Shipping: Standard Domestic Shipping within the United States charges USD 4.99. Standard International Shipping from United Kingdom, Germany and Japan to the United States charges 14.99. 

• Order Processing: Please allow 1-2 business days for order processing and preparation before shipment. 

• Domestic Shipping: Orders within the U.S. are shipped via USPS or FedEx, depending on the origin of the product. The average transit time is 3-7 business days. 

• International Shipping: Currently, we only ship within the USA. 

• Tracking Information: Every order is trackable. You will receive a tracking number once your order has been shipped. Products may be shipped from various global fulfillment centers.

Shipping Delays: 

Please note that shipping times may vary due to factors beyond our control, such as weather conditions, natural disasters, or peak holiday periods. While we strive to ensure timely delivery, the exact arrival time cannot be guaranteed and is managed by the shipping carrier.

Shipping Options:

  • Standard Delivery: Most orders are shipped within 3-7 business days. Larger items may utilize LTL shipping for safe handling.

  • Handling Time: We handle shipments on business days (Monday - Friday), with a preparation time of 1-2 days.

  • Additional Charges: Some items require additional shipping charges due to their size, weight, or special handling. These charges are specified on the product pages and are not eligible for shipping discounts.

  • Exclusions: Gift cards, packaging, taxes, and prior purchases do not count toward the minimum purchase requirement for free shipping. This offer is valid only for shipments to U.S. addresses, including Puerto Rico.

Delivery Details:

  • Estimates: Standard shipping within the US typically takes 3-7 business days. These are estimates and not guarantees.

  • Shipping Restrictions: We ship to all 50 states, Washington, DC, U.S. territories, and APO/FPO/DPO addresses. Shipping options vary based on the delivery address.

  • Remote Areas: Shipments to remote areas may incur additional charges or require pickup from a nearby shipping partner’s location.

Shipping Confirmation:

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. If you do not receive this email immediately, please be assured that your items will arrive within the estimated delivery window provided at checkout.

Order Modifications:

If you need to cancel or modify your order, please contact our customer support immediately.

Issues with Delivery:

If your order shows as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue. For persistent problems, contact our customer service at cs@everymarket.com.

Customer Support:

Our team is available 24/7 to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.

Return & Refund Policy Overview

Please review our return and refund policies below to ensure a smooth transaction process.

Return Policy

  • Duration: You have 30 days from receiving your item to initiate a return.

  • Condition: Items must be unworn, unwashed, with original tags and packaging intact.

  • Shipping Costs: Customers are responsible for return shipping costs.

  • Packaging: Ensure returned items are well-packaged to avoid damage during transit.

  • Tracking: Use a trackable and insured shipping method as we are not liable for items lost or damaged on return.

  • Initiating a Return: Contact us at cs@everymarket.com to start your return. We will provide a return shipping label and instructions upon approval. Returns without prior approval will not be accepted.

How to Return

  • Method: Returns must be sent back by mail to the address provided in the return instructions.

Return Label

  • Defective Products: Return labels are provided for defective items.

  • Non-Defective Returns: Customers are responsible for obtaining their return shipping label.

Product Conditions for Return

  • Eligible Products: Returns are only accepted for items in new condition.

Nonreturnable Items

Certain items are not eligible for return:

  • Electronic devices after 30 days (e.g., computers, laptops, Kindles)

  • Gift cards, prepaid game cards

  • Perishable goods, live insects, some jewelry, some health and personal care items

  • Customized or personalized products

  • Items with special shipping restrictions

Refund Policy

  • Window: Eligible products may be returned within 30 days of delivery for a refund.

  • Refund Method: Refunds are processed to the original payment method or as store credit for items purchased with gift cards.

  • Processing Time: Refunds are processed within 3-5 business days after we receive the return; please allow additional time for shipping and bank processing.

Claims

Inspect your order upon arrival and report any defects, damages, or incorrect items immediately to allow us to address the issue. For claims, contact our support team with details of the issue.

Exchange Policy

For the quickest service, return your original item and place a new order for the desired product once your return is accepted.

Return Address

EveryMarket Customer Service 2101 E Terra Ln, O'Fallon, MO 63366

Customer Support

Available 24/7 for any questions or assistance needed:

  • Phone: +1 636-312-5925

  • Email: cs@everymarket.com

 

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